Shipping Policy
Rafiky is a marketplace for travel services and experiences — tours, guides, reservations, consultations and similar bookings delivered in person or digitally. The platform does not sell or ship physical goods on its own behalf.
No Shipping of Goods
Because Rafiky facilitates services and experiences rather than the sale of physical products, no shipping services are provided for bookings made on the platform. There is nothing to dispatch, and no shipping fees apply to experience or service bookings.
How Services Are Delivered
Confirmed bookings are delivered at the time and place agreed with the provider, or digitally where the service is online. Details — including meeting points, timing and access instructions — are shown in your booking confirmation and in the “My Bookings” section of your account.
Provider-Sold Products
Where an individual provider offers a physical product through their own storefront, any fulfilment, delivery or pick-up arrangements are set and handled by that provider and shown on the listing at checkout. Refunds for such items follow the Refund Policy.
Contact
For any questions about delivery of a booking, contact us at hello@rafikyapp.com.